Delivery Terms & Conditions

Information document


Terms & Conditions

The parties

The owner / seller / renter / booking manager

Kitetirri Tmi
Veräjämäenkatu 27
15830 Lahti
Mobtel: +35840 5404513
Business Id: FI18165962

The Customer

The customer agrees to abide by the following terms and conditions when purchasing products and services through the Kitetirri Tmi website and online store.


Booking terms & conditions

These terms & conditions apply to both rented and booked products and services and products. These are commonly referred to as "the order".


  • The customer is responsible for familiarizing themselves with all aspects of their order: the product description, the booking item(s) and locations, the services offered, and also the terms & conditions relating to the user guidelines and bookings/orders.

  • An order is considered to be binding after the order has been successfully paid according to the approved payment method and an order / payment confirmation has been sent to the cusotmer’s e-mail.


  • Kitetirri Tmi is not responsible for the placement of an unsuccessful order, however, the customer must contact Kitetirri Tmi without delay to correct the situation. Kitetirri Tmi does not guarantee that the ordered item or period will still be free in this situation.



  • If the ordered item or time is not available, the money will be returned or, if possible, another order item or time may be offered instead.

 Cancellations and changes

The date of a cancellation is the date on which Kitetirri Tmi has been informed of the order cancellation.

  • The customer is responsible that the cancellation is sent in as soon as possible.

    • When the order is cancelled earlier than 21 days from the start of the booking, the cancellation is free of charge.

    • When the order is cancelled between 21 and 14 days from the start of the booking, service fees will be charged. The service fee is 25 € (including VAT 24%).

    • When the order is cancelled between 14 and 7 days from the start of the booking, 50% of the booking price will be charged.

    • When the cancellation time until the start of the order is less than 7 days, the entire booking price will be charged.

    • On a product-specific basis, group purchases and public trips, the cancellation time may be discretionary.

 Owner's right to cancel a booking

  • In the event of an immediate force majeure, Kitetirri Tmi may cancel an order agreement and the cancellation notice shall be communicated without delay to the relevant customer.

  • The customer will then receive a full refund.

  • However, as a result of a force majeure, no prior costs incurred by the customer related to their order agreement will be reimbursed.


Conditions for Use of the Rental Equipment

    • The customer is responsible for familiarizing themselves with the safety and operating instructions of the rented items and equipment.

    • The items should be used with care, only for their specified use and in applicable locatons. The customer agrees to a safety inspection during the rental period.

    • Rented equipment must not be taken out of the country, or rented onwards. Rented equipment may only be used to the extent permitted by these terms and conditions, and only to the user's skill level and competence. The customer uses all items and equipment at their own risk.

    • According to the Road Traffic Act, a cyclist and a bicycle passenger must normally wear a suitable helmet during biking and in the dark, a front position lamp. These accessories are available upon rental.

    • The customer must return the rented items immediately at the end of the rental period to an agreed upon location, cleaned and otherwise in the same condition as when initially rented. If a return delay is expected, the customer must immediately notify the Renter, at which time the Renter is entitled to charge 50% of the rental fee for the overdue period, unless otherwise agreed upon.

    • The customer is responsible for their compliance with all transport-, safety- and other regulations.

    • The Renter is responsible for all corrective maintenance needed from normal wear and tear on the equipment. However the Renter is not responsible for providing a new item to replace a damaged rented item, nor to compensate for any indirect or direct costs caused by the interruption caused by damages.

 Compensation for damages


    • The customer is liable to compensate fully for any direct or indirect damages, breakages or losses they have caused to the rented items, due to negligent or incorrect handling, or defective maintenance during the rental period.

    • However, the customer is obliged to report immediately any defects in the rented items to the Renter.

The customer is also responsible for the behaviour of other persons visiting the rented location and for any damage that they may cause to the equipment during the rental period.

  • Kitetirri Tmi is not responsible to compensate for any inconvenience or costs that may arise from natural conditions, such as insects, animals, road conditions or unexpected weather.

  • Bike rental only with 200€ / bike caution, paid from customer´s own credit card before rental period, caution will be paid back immediadly when Kitetirri`s staff has checked bikes condition.


  • Any complaints should be made to the Renter as soon as possible after the issue has become apparent.

  • If no satisfactory solution can be immediately reached, or a claim for compensation made, the complaint must be submitted in writing within one month of the end of the rental period, or the ordering process.

  • Kitetirri Tmi will attempt to handle the complaint as soon as possible, but within a maximum period of one month.

  • If the customer and Kitetirri Tmi are unable to reach an agreement, the customer may file a dispute with the Consumer Disputes Board.

 Delivery Terms & Conditions


Online store

Ordered products are selected on the website by adding them to the shopping cart. The order is processed only after successful payment confirmation through the cashier function of the online store. When making an order, the customer agrees to the payment method, delivery terms (postal charges and packing costs) and product prices. A confirmation e-mail with details of the ordered products, their costs and delivery costs is provided at the time of the order.

 Cancellation and return of an order

  • All products have a 14 day return guarantee, according to the Consumer Protection Act; however the right to return is only valid if the product is in the same condition as when purchased.

  • Any possible product packaging should also be marketable.

  • Please contact Kitetirri Tmi for more detailed return instructions.

  • The right to return does not apply to engraved or other personalized products, accommodation services, restaurant services or any other limited leisure time services.


 Product warranty

  • We comply with the warranty terms specified by the manufacturer or importer


Payment terms

  • Kitetirri Tmi uses a trusted and secure payment broker for its services.

  • Kitetirri Tmi does not store any bank or credit card information at any time.

  • The customer agrees to comply with the payment terms.

  • If the invoiced item or product has not been paid for by the due date, the order will be removed and the item returned to the store.



Payment by Kitetirri Tmi invoice (for businesses and communities)

  • An invoice may only be used by companies and communities. Payment by invoice must be agreed beforehand with Kitetirri Tmi. A pdf invoice will be sent by email to the business or community.


  • The invoice must be settled by the indicated due date. For businesses the payment date is 14 days from receipt.


Payment Broker

  • The payment agent for the KitetirriTmi online store is Bambora PayForm (Paybyway Oy, Business ID FI24865594), which is registered in the Register of Payment Institutions and maintained by the Financial Supervisory Authority. Once Bambora PayForm receives paypments on account statements and invoices, it delivers the payments onwards to the online retailer. Payments are secure, as all information concerning payment transactions is transmitted using an encrypted connection, so that no third party can view the payment transaction information. Thus trades are created only between the online store customer and the online store. The KitetirriTmi online store is responsible for all trade-related obligations.

Bambora PayForm, Business ID: FI24865594

Laserkatu 6

53850 Lappeenranta


Tel. +358 29 300 5050



 General Terms & Conditions

  • The prices shown on the website are subject to VAT.

  • Dynamic pricing is applicable to the products and service items and may vary on a monthly, weekly or daily basis.

  • All products are sold only to adutlts and business customers.

  • The customer is responsible for the accuracy of the information they provide.

  • Kitetirri Tmi has the right to use and disclose registered address information for direct mail, distance sales and other direct marketing purposes, as well as marketing and opinion polls, unless the customer refuses such. The refusal may be made in the contact details mentioned in the terms & conditions.

  • Kitetirri Tmi reserves the right to change to arbitrarily change delivery terms & conditions.

Version: 30.11.2018